Customer Service
FocusPoint™ has great tools to provide high-class customer service in your webstore:
GDPR support. FocusPoint is compliant with General Data Protection Regulation (GDPR)
External authentication. Allows your customers to register and login using such services as OpenID, Facebook, Twitter, etc.
Wishlist. Wishlist enables customers to store products for purchasing at a later time.
RTL support. RTL means Right-To-Left and is for users who use a different alphabet, which is read & written from another direction. For example, Persian, Arabic, Hebrew.
EU cookie law. Effective from May 2012, the EU (European Union) cookie law requires websites to gain permission from users before planting cookies.
Customer attributes. Any built-in customer attribute (e.g. Country or Address fields) can be disabled or enabled. A store owner can also create additional attributes, if required.
Security and permissions. A store owner can configure specific rules and permissions for different categories of users.
And a lot of other features:
- Web Services API
- Allow customers to register/login by email or by username
- Customers can view their order history and order statuses
- Customer has an address book
- Customer roles (groups)
- Live chat integration
- Customizable order emails
- Private messages
- Time zone support
- Password recovery
- Several account registration/activation types such as automatic registration, email validation, or admin approval.
- Image capture on login/registration
- Contact us form
- Customer activity log, etc.
